Joseph K
Salesforce Reveals Conversational AI Tool Slack GPT
Salesforce has announced Slack GPT, a conversational AI tool to boost business productivity.
The new technology leverages CRM and conversational data and introduces AI features into Slack, generative AI app integrations, and the capability to use customer insights through the Customer 360 and Data Cloud.
The arrival of Slack GPT follows the release of Salesforce’s Einstein GPT. However, Slack GPT provides more advanced agent-assist innovations within the Service Cloud application than Einstien GPT.
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