Salesforce Expands AI Offerings with Einstein Copilot, Delivering Customizable Solutions and Advanced Analytics
Salesforce has announced the general availability of Einstein Copilot, the conversational AI assistant for CRM, along with new capabilities designed to enhance seller productivity and scale adoption of generative AI.
For 25 years, Salesforce has been helping sales teams find, win, and keep customers across every facet of the sales cycle – from prospecting and activity tracking to forecasting and revenue operations – all of which can be tailored to a customer’s business through customizable metadata. Salesforce is using this wealth of experience to collapse the most common and valuable seller processes into conversational AI interactions grounded on an organization’s business-specific data and metadata, and delivered at scale through new analytics and testing tools.
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