Salesforce defends NDIA CRM work after cost questions
Joseph K
Salesforce has defended the cost and value of its technology contribution to the National Disability Insurance Agency’s PACE CRM project, as well as the way it won the work.
The software-as-a-service vendor has faced questions in parliament over the cost - including upward revisions - of its contribution, with government services minister Bill Shorten characterising it in June as “initially intended as a small project, but it kept getting revised upwards and not delivering.”
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