Joseph K
Salesforce Adds AI Capabilities to Field Service
Salesforce today introduced artificial intelligence-powered Field Service innovations to help organizations streamline field operations, increase productivity, and drive revenue.
With these new AI-powered capabilities, customers can self book appointments and track the progress of their service visits on the messaging channels of their choice. And mobile workers can predict job duration and ensure they have the parts and equipment they need, reserve work capacity to meet demand, and auto-generate briefings with the relevant data they need in advance of service calls.
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