Joseph K
Salesforce acquires Airkit.ai to expand its AI capabilities
Salesforce has agreed to acquire Airkit.ai to expand its AI capabilities and improve customer experience.
Airkit.ai is a creator of AI-powered customer service applications and experiences. It is often integrated within helpdesk systems to ease customer service teams.
The e-commerce company enables Fortune 500 and fast-growing businesses to build flexible, omni-channel customer engagement applications and AI-based customer service agents. Airkit.ai will also help Salesforce’s service, sales, marketing and commerce teams to move faster into the future of customer engagement in the era of AI.
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